Community Care

Footprints are committed to delivering quality community based supports for adults that are living in their own home or at risk of homelessness. Some of our specific programs are tailored to those living with chronic health conditions and those that are not eligible for NDIS supports. Please check out programs below for more information.

Some of the Services We Provide

Housing Assistance

Assistance in obtaining and sustaining housing.

Community Access and Inclusion

Help to access services such as health, medical and specialist appointments.

Support Services

Individual case management, counselling, support, information and advocacy.

Assistance with Household Tasks

Meal preparation, light housekeeping.

Personal Care

Showering, dressing, medication prompts

Group and Social Support

Social support, recreational and leisure activities and shopping assistance.


Helping you to get about in the community.

Allied Health

The Queensland Community Support Scheme (QCSS) provides support to individuals to maintain or regain their independence, continue living safely in their homes, and actively participate in their communities.

You may be eligible for the QCSS if you are under 65 years old (or under 50 years old for Aboriginal or Torres Strait Islander people) with:

• a disability (and are not eligible for the National Disability Insurance Scheme)
• chronic illness, mental health or other condition, or
• circumstances that impact your ability to live independently in the community.

How do I apply to access QCSS?
• Please contact the QCSS Access Point on 1800 600 300
• Or email to discuss your support need
• Or visit QCSS website page on the Department of Communities, Disability Service and Seniors.

    QCSS Support:

  • Domestic Assistance such as meal preparation, cleaning and household chores

  • Personal care, such as showering and dressing

  • Support to access your community, including shopping or going to the bank or the doctor

  • Basic home maintenance like mowing, cleaning windows or helping you with your garden

The Care Coordination model aims to provide evidence based care coordination to adults living with chronic disease and psychosocial needs, by providing a holistic approach to their health, social and community support needs.

The Service will:

  • • Build effective relationships and assist communication between participants and General Practitioners to better health outcomes.
  • • Conduct comprehensive psychosocial needs assessments to set client-centred goals to improve well-being, disease self-management and health.
  • • Facilitate and coordinate case conferencing with primary care and other service providers, to improve supports and reduce fragmentation that can occur between sectors.
  • • Adopt community development principles, linking participants to appropriate services and building wrap around supports tailored to the person’s individual needs.

For further inquiries please contact:
Madison Charles
Care Coordination Services Team Leader


The Care Coordination Service receives referrals from any of the following pathways located within the Brisbane South PHN Regions of Logan, Redland, Brisbane South and Scenic Rim (please note clients also need to reside in the region):

  • • General Practitioners (GPs)
  • • Any community Health Hubs/centres
  • • The Mater Refugee Complex Care Clinic
  • • Aged Care Navigators
  • • Nurse Navigators
  • • Pharmacies.

  • CCS aims to:

  • Improve self-management of chronic conditions

  • Work closely with you, your carers and primary health care team regarding coordination and continuity of care.

  • Support, educate and build capacity to self-manage health and social needs.


Footprints wishes to advise that Seniors Vitality Health Connect (SVHC) is a pilot program that will end June 2024. All program participants and stakeholders will be contacted directly and notified of the program end date.

We will not be taking new referrals from Monday 1 April 2024.

All program participants will continue to be supported until the end of June 2024 and be provided with a supported exit plan.

Footprints would like to thank all program participants, stakeholders and Brisbane South PHN for support of this program.

What is Vitality and why is it important?
As we age it is increasingly important that we are managing our health and wellbeing. Vitality refers to the feeling of being physically and mentally healthy, energetic, and able to do things that bring you happiness and keep you well.
Did you know that:

  • • symptoms of frailty are not an inevitable consequence of ageing and that the symptoms of frailty are treatable and can be reversed?
  • • participating in social activities is just as important as good diet and exercise in preventing frailty symptoms and maintaining good health.
  • • developing frailty symptoms increases your risk of falls, mobility decline, hospitalization and mortality.

Seniors Vitality Health Connect

The Seniors Vitality Health Connect (SVHC) program, previously known as Frailty Care Coordination Service (FCCS), provides expert practical advice, guidance and education on providing the best care for people living with, or at risk of, frailty across the Logan and Beaudesert regions.

Frailty signs and symptoms can present as:

  • • changes in cognition and health status (increased hospitalisations)
  • • needing support with managing activities of daily living (i.e. shopping, cleaning, bathing)
  • • limited social network
  • • regularly using five or more prescription medications
  • • recent weight loss
  • • feelings of sadness or depression
  • • loss of continence
  • • changes to functional performance i.e. mobility.

SVHC eligibility

This service is available to people living across the Logan or Beaudesert regions who are:

  • • aged 65 years and older or 50 years or older for First Nations People
  • • seeking preventative measures to support their health and wellbeing
  • • experiencing symptoms of frailty and at increased risk of vulnerability impacting on their health, wellbeing and independence.

How to access SVHC?

You can access SVHC if you are:

  • • a person experiencing frailty
  • • caring for a person with frailty symptoms
  • • a health professional
  • • a community member/neighbour who is concerned about someone with frailty symptoms.

A link to our referral form is below. The referral form outlines SVHC eligibility criteria. Please send your completed form to our friendly SVHC team via:

SVHC offers

  • • A Care Coordination Service that provides:
    • – support to recognise early signs and symptoms of frailty
    • – connection with health services and community supports in your local area
    • – support to increase independence and self-management of frailty symptoms
    • – support to manage barriers to health care and assistance with navigating health care systems
    • – information and advocacy
    • – clear communication between you and your health care providers.

How can we support you?

  • • Meet with our Link Workers who are skilled at building relationships and will work with you to identify opportunities to improve your vitality and prevent your risk of developing frailty symptoms.
  • • This might be through linking you to a local exercise or social group, an allied health provider who can develop a tailored plan for you, or helping you navigate My Aged Care.
  • • We understand that challenges such as finances, transport or even knowing what’s available can influence your ability to manage your health and wellbeing. Our Link Workers will work alongside you to find out what’s important to you, continue to build your confidence and motivation and work together to overcome any barriers you may experience to improving your health and vitality!
Referral forms for Best Practice and Medical Director

Social health is our ability to connect and build meaningful relationships with others and how comfortably we can adapt in social situations. Addressing social health through connection with others has been shown to have a positive impact on our physical and mental health and wellbeing.
Did you know that healthy relationships and connection can:

  • • strengthen your immune system?
  • • lessen the impact of health conditions such as heart disease, stroke and dementia?
  • • improve your ability to recover from stress, anxiety and depression?
  • • improve your self-esteem?

What is Social Health Connect?
Social Health Connect supports people aged 18+ in the Kilcoy and Caboolture regions who are experiencing social isolation and loneliness.

The program will help you address barriers that may impact on your ability to improve your social health, community participation and connection.
Barriers include:

  • • Finances
  • • Housing
  • • Transport
  • • Physical health barriers
  • • Mental health barriers
  • • Limited social supports and networks
  • • Language barriers.

Social Health Connect Team
The Footprints Social Health Connect team is:

  • • Highly skilled
  • • Professional
  • • Warm.

The Footprints Social Health Connect team:

  • • Supports people in the local Kilcoy and Caboolture regions with practical guidance for an engaging and meaningful life
  • • Supports people to develop person centred goals plans
  • • Supports people to build independence and resilience to improve and manage their health and wellbeing
  • • Links people to local groups, activities or social opportunities that align with their individual interests
  • • Links people to services that can support them to address barriers to social participation e.g. financial supports, carer supports, My Aged Care and transport supports
  • • Provides an easily accessible referral pathway and strongly encourage referrals from General Practitioners and Health Professionals.

What are different types of healthy social connections?

  • • Support groups (typically around diagnosis or therapeutic groups)
  • • Social Clubs and activities (writing clubs, day trip group, dinner groups, seniors groups)
  • • Physical activities (yoga, football, walking groups, badminton, bowling, dance)
  • • Creative Arts (choir, craft, painting)
  • • Work and education including volunteering
  • • Family and friends
  • • Online groups (ie Facebook or online seminar groups)
  • • Communities (spiritual groups, neighborhood groups, libraries)

Putting people first

Over 500 patients supported since 2019

Client testimonial —
“This service gave me the encouraging support and kick I needed to get the help I need.“

General Practitioner testimonial —
“This service and team are doing amazing work, it is truly wonderful and so needed in our local community, thank you.”

General Practitioner testimonial —
“I just wanted to thank you for the incredible work you do for our shared patients. One patient in particular has been linked with numerous services which will continue to provide ongoing support; there is no way this could have been achieved without your help. You’ve kept me in the loop through the whole process and the discharge letter is thorough and has all the information I need to continue supporting the patient.”

Winner of the 2022 Award for Best International Social Prescribing Project

Social Prescribing Award

Read more about social prescribing at Footprints.

Referral forms for Best Practice and Medical Director

[Volunteering with Footprints was] fantastic – I am so glad I did it and could be a part of it.  The support was always there and staff were very approachable, on hand and checked in with me after every shift.  Training was good and helped me to understand the kind of clients Footprints sees and what we could encounter.  The coverage of emotional as well as physical health in training was great – I had never encountered that before.

Footprints Volunteer