Aged Care Services (ACS)

Finding yourself, or a loved one, needing more help at home can be challenging, and sometimes distressing. Our ACS team can work alongside you, and your family, to ensure that you are able to stay in your own home for as long as possible, maintaining dignity and independence.

There are many levels of support that we can offer which include government supported Home Care Packages (HCP) and the Commonwealth Home Support Program (CHSP).

Footprints is a proud winner and finalist of multiple Aged Care awards. Read how we have been providing excellence in aged care.

LASA, HESTA, ACSA Award logos

Footprints is also a member of the healthy@home consortium, which comprises 19 leading organisations committed to providing high quality community aged care services in Brisbane North and Caboolture to help older people maximise their independence and remain living at home. The consortium members share expertise and program information so we can deliver tailored, personalised services to identify and respond to client needs.

We Support Our Clients Through

Domestic Assistance

Helping you in the home with cleaning and laundry

Transport and Social Support

Helping you to get about in the community, attend appointments, social activities and go shopping

Home Support

Helping you to stay at home with medication prompts and monitoring, assistance with personal hygiene and meal preparation

Allied Health and Nursing

Helping you with your mobility and daily living (health assessments)

Centre Based Activities

Helping you maintain your social life with different groups, outings and activities

Need help? Assistance with Accessing My Aged Care

Navigating your way through the maze that is aged care can be very daunting, but we are here to help you make sense of it all. We know that you would like to be able to choose how your Home Care Package will look, and we can help to make this happen.

Our Aged Care Services team will tailor your services to meet your individual needs. We provide holistic and personalised support and assistance to help you to remain living in your own home, maximising your independence and choice. We would like to help you to stay in your home for as long as you are able. We can take you shopping, out for coffee, take your dog for a walk, whatever you need.
As your needs change, we can adapt our services to accommodate them and to help you continue to live your life as you choose. We appreciate that this can be daunting so let us help you through the decision making process.

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Do you know an older person who needs assistance to access aged care and other supports?

Some older people need extra intensive support to navigate the aged care system. In these situations, a Footprints Community care finder may be able to assist.

Care finders support people who:

  • • may have difficulty communicating because of language or literacy challenges
  • • find it difficult to understand information and make decisions
  • • may be reluctant to engage with aged care or government
  • • may be left in an unsafe situation if they do not receive services.

A care finder can support someone with:

  • • talking to My Aged Care (on their behalf if needed) and arranging an assessment, attending and providing support at the assessment
  • • finding and short-listing aged care providers in their area, completing forms and understanding aged care service agreements
  • • checking-in once services are up and running to make sure everything is acceptable
  • • problem-solving other challenges and connecting to supports in the community, such as health, mental health, housing and homelessness, drug and alcohol services and community groups.

Who is eligible?

To receive care finder supports, a person is:

  • • isolated and does not have a carer or support person they feel comfortable to act on their behalf and
  • • eligible for government-funded aged care.

Care finder services are provided at no cost as they are fully funded through the PHN program.

Find a care finder near you.

Footprints care finders are available in regions as diverse as Atherton Tablelands and Central Highlands in Queensland to the coastal towns of Northern New South Wales. Check who is your local care finder on the My Aged Care website.

Call 1800 FOOTPRINTS (1800 366 877)

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Download a brochure:

North Queensland – Atherton and Tablelands Region

North Queensland – Mackay, Isaac and Whitsunday Region

Central Queensland, Wide Bay and Sunshine Coast Region

Brisbane North Region

Brisbane South Region

West Moreton Region

Gold Coast Region

Northern New South Wales Region

Footprints Home Care Packages are tailored to meet your individual needs, maximising your
independence and choice. We provide holistic and personalised support and assistance to help
you to remain living in your own home and avoid premature entry into residential care. We
offer a comprehensive variety of services to help you with your day-to-day activities.
To receive a Home Care Package you need to be assessed by an Aged Care Assessment Team
(ACAT) who will determine the package level to suit your care needs. Footprints will be happy to
assist you with this process.
Focusing on health and wellbeing, we provide experienced Case Management, Care
Coordination, Advocacy, Allied Health and Nursing and friendly reliable support staff. Your
package can be designed with you to help you access social opportunities and keep you linked
into the community. Together, we can develop a plan of support, which is consistent, reliable
and exible.

  • Cleaning Services

  • Assistance with Shopping and Medical Appointments

  • Gardening and Maintenance

  • Nursing Services

  • Allied Health Support

  • Self Care and Assistance with Medication

  • Transport Services

  • Assistance to Prepare Meals

  • In Home Respite

  • Social and Recreational Support

  • Provision of Home Cooked Meals

If you notice that you need a bit of extra help at home, then Footprints can help! To access our services you, contact Footprints and we can guide you through the My Aged Care process. Alternatively call My Aged Care on 1800 200 422, for an assessment and to be allocated an Aged Care number. Our services are subsidised by the Australian Government.

• You must be 65 years or older, or 50 years or older and identify as an Indigenous Australian or Torres Strait Islander person
• Still living in your home
• In need of help to allow you to continue to live independently

  • Cleaning Services

  • Assistance with Shopping and Medical Appointments

  • Social and Recreational Support

  • Nursing Services

  • Allied Health Support including Social Work

  • Self Care and Assistance with Medication

  • Transport Services

  • Assistance to Prepare Meals and / or Provision of Home Cooked Meals

  • In Home Respite

  • Support for Carers

Our programs are designed to develop, maintain and support social interaction, independent living, health and well-being. Providing people with the opportunity to develop friendships, make social connections and community participation. Some examples of activities at our centre include games, quizzes, exercise programs,themed events, Ekka, Melbourne Cup, talks and visits from health professionals and community organisations.

These groups can be funded through Commonwealth Housing Support Program (CHSP) and Home Care Packages (HCP).

Allied Health
Footprints offers a range of allied health services including a monthly podiatry service (appointments required) at the Light Street Centre. We also offer in home and centre based diversional therapy.

  • Art

  • Connect2Health

  • Dementia Group

  • Outings

  • Music Mayhem

  • Man Made Collective

  • Friday Fantastics

The Aged Care Volunteer Visitors Scheme (ACVVS)

  • • matches participants with older Australians who are socially isolated, may be experiencing mobility challenges, and support them to reduce feelings of loneliness or anxiety.
  • • supports community based organisations to find and match participants with older people to provide friendship and companionship through regular voluntary social visits

Information for volunteers

Join the ACVVS and make a lasting and positive impact on an older person. You can:

  • • Support isolated older people by having a cup of tea or coffee and a chat
  • • Make new friends and share life stories
  • • Improve the quality of life for yourself and others
  • • Contribute to your local community
  • • Bring a sense of purpose and meaning into your life
  • • Learn new skills.

Your experience, time and energy is valued.

Enquire about becoming a volunteer today
1800 FOOTPRINTS (1800 366 877)

Aged Care Volunteer Visitors Scheme image

Information for community based organisations

The ACVVS is a government initiative and is available for older people who:

  • • Receive government-funded residential aged care or Home Care Packages
  • • Do not have regular and reasonable, frequent and positive contact with friends or relatives
  • • Are socially isolated and may
  • • Have frailty, mobility or communication issues that may prevent them from participating in social activities.

What does a visit involve?

A volunteer visitor will visit older Australians for a minimum of one (1) hour per fortnight to provide direct social support.

Social connection may vary from person to person and look like having a cup of coffee or tea and a chat with an older person, or participating in social activities or attending a local community event.

Do you want support in the community?

Contact the ACVVS team for more information
1800 FOOTPRINTS (1800 366 877)

Do you know an older person aged 65 years or older, or over 50 years old Aboriginal and Torres Strait Islander person who needs support with managing their health?

Health Ageing Connections is committed to supported older people to improve their health outcomes at home.

Older people in Darling Downs and West Moreton can be supported with this program.

How does Healthy Ageing Connections program provide assistance?
Healthy Ageing Connections provides support to:

  • – Help people manage their health
  • – Connect older people to available services
  • – Encourage independence and healthy living
  • – Strengthen relationships with family, friends and community
  • – Connect people with supportive local communities
  • – Improve quality of life and wellbeing

Contact the Healthy Ageing Connections team:
1800 FOOTPRINTS (1800 366 877) or 07 3252 3488

We are here to support you and your community.

We are better together.

Who is this service for?
This program provides support, services and information to people who are:

  • – Aged 65 years or older, or Aboriginal and Torres Strait Islander peoples who are over 50 years of age
  • – Have a chronic health condition or one or more risk factors
  • – Frequently hospitalised or at risk of hospitalisation
  • – At risk of premature admission to residential care
  • – Require support to manage health in the community.

    Where are the service locations?

    • – Somerset (West Moreton)
    • – Ipswich
    • – Lockyer Valley
    • – Scenic Rim (West Moreton – includes Boonah)
    • – South Burnett and Cherbourg.

Underpinned by person-centred values, the FDS team creates a personalised action plan with the individual through a holistic approach, addressing needs and concerns relating to hoarding, as well as other psycho-social issues people may be facing. FDS is fee-for-service, and also available through Home Care Packages/NDIS Packages.

FDS provides a psycho-social response to support the client’s needs and goals, aiming to improve their overall quality of life. FDS aims to increase individual skills and knowledge to improve independence and capacity to address both the causes and symptoms of hoarding behaviours.

FDS can also arrange for In-Home Support Workers to work one-on-one with individuals to directly assist with decluttering and organising.

For further inquiries please contact our FDS Team.

  • Coordinate and link with appropriate services and programs with the intention to support clients sustain their tenancy and increase overall functioning.

  • Empower individuals to take control of their recovery and hoarding behaviours

  • Increase and encourage active participation within the community

Thank you for the opportunity. I appreciate the professionalism, formal interview process and training. It has been a very supportive, friendly and rewarding experience. I was telling my Mum recently I wake up happier and more motivated coming to Footprints than when I was going to my paid job.

Footprints Volunteer